FAQ

Questions and Answers

Have more questions? Contact us

How It Works

Step 1

Call us 24/7 or book online to schedule a cleaning for your home.

Step 2

Our Licensed & Insured Cleaners will arrive to deliver 5-star quality service.

Step 3

Enjoy a fresh & clean home. Call Today!

Q. What's The Difference Between A Deep Clean And Regular Clean?

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A deep clean is recommended for all first time cleaning by Pure Lily Cleaning Service. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. after the initial deep clean, most customers switch to a standard 2 hour clean.

(864) 387-4595

Pure Lily Cleaning Service

(864) 387-4595

Pure Lily Cleaning Service

Q. Will I Get The Same Cleaner Every Time?

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

Q. Can I Trust The Cleaners?

Absolutely! All of our cleaners are licensed, insured, and vetted with thorough background checks.

Q. What Is Your Satisfaction Guarantee Policy?

We're so confident in our service that if for any reason you're unsatisfied with your cleaning, upon review we will schedule a re-clean free of charge.

Q. Do You Bring Your Own Supplies and Equipment?

Yes! We bring all the tools and supplies so you don’t have to worry about providing anything for us. We just ask that you have a toilet brush in your home.

Q. How Long Will My Cleaning Take?

Depending on the size and condition of your home, our Cleaners may take between 3-4 hours to efficiently clean your home.

Q. What's The Difference Between A Standard Clean, a Deep Clean, and a Move-Out Clean?

Standard Cleaning

Your time is valuable and we get it. This package is recommended if your place is already pretty tidy & you need a professional to come in & give it a better overall cleaning.

Deep Cleaning

Ideal for homes that have gone months without being cleaned or have NOT been professionally cleaned in a while. This service includes cleaning window sills, hand detail blinds & hand detail baseboards.

Move Out/In Cleaning

This service is extremely thorough top to bottom, designed to prepare a home for a new tenant. This service includes cleaning Inside Kitchen Cabinets, Inside Oven & Fridge, Interior Windows & Sills, Detail Blinds & Detail Baseboards.

Q. Do You Service My Area?

We service the Greenville-Spartanburg-Anderson Metropolitan area of the Upstate. We also service Oconee County and surrounding areas. Please Call to confirm if we service your area of the Upstate. 

Q. How Can I Book a Cleaning?

Pure Lily Cleaning Service

Get in Touch

      1200 Woodruff Road, Bldg. A-3, Suite 141, Greenville, SC 29607

(864) 387-4595

Ⓒ 2023 Pure Lily Cleaning - All Rights Reserved | Privacy | Terms | (864) 387-4595

Greenville's Best House Cleaning Service

Now serving Anderson and Oconee County!

Get in Touch

(864) 387-4595

Pure Lily Cleaning Service

      1200 Woodruff Road, Bldg. A-3, Suite 141, Greenville, SC 29607

Ⓒ 2023 Pure Lily Cleaning - All Rights Reserved | Privacy | Terms | (864) 387-4595

Greenville's Best House Cleaning Service

Now serving Anderson and Oconee County!

How Can I Book a Cleaning?